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Alert Health 24 is a care recruitment agency based in the South-West of the UK, with its head office in Weston-Super-Mare. With a network of branches across the South-West and Midlands, Alert Health 24 are an agency focused on offering a local touch and truly making a difference in the communities where they operate. Opening its doors in 2019, Alert Health 24 supplies nurses, healthcare assistants and support workers to care homes, nursing homes and other healthcare settings.
Maintaining strong client relationships and being constantly on the ball is a key part of Alert Health 24’s service. However, recently they had started to encounter a few challenges which threatened the fast and efficient service they provided to their clients.
“When we first opened, managing our day-to-day operations with spreadsheets was manageable. However, as we started to expand, open new branches, and hire new staff, we quickly realised that this was not a viable solution moving forward. After seeing what was available on the market, I was instantly drawn to Panther because their shift-booking and availability features looked fantastic. They had literally thought of everything.” Steve, Managing Director
Firstly, with an ever-growing portfolio of clients spread across a large geographic area, it was becoming difficult to organise all their shifts and keep track of which candidates were out working. Alert Health 24 were using Excel spreadsheets to keep track of shifts and to try and plan who was working at what times. As their number of clients and shifts increased, this was simply not sustainable, and mistakes were becoming more frequent.
Secondly, due to their large candidate database and high volume of shifts, they were struggling to communicate effectively with their workforce, leading to confusion and a poor candidate experience.
Faced with these three main challenges, Alert Health 24 chose to engage with Panther to achieve the following: simplify shift booking across the business, improve communications with their candidates, and produce more insightful and accurate KPI reports on all business operations.
“We didn’t really get that involved in the Panther set up; it all seemed very straightforward. Their team dealt with nearly everything, so after our initial implementation call, it wasn’t long until the system was up and running and our staff had access.” Ellie, Operations
As an SMB with comparatively few candidates on their database and no legacy systems which required integration, implementing Panther was a quick and easy process. Alert Health 24 is a care agency working with private care and nursing homes so they didn’t require any custom framework set ups, and implementing the compliance functionality was straightforward.
Six Months Later
“The feedback I’ve had from my teams since we started using Panther has been nothing but positive. Staff who have been here since the beginning can’t believe how inefficiently we used to work. New starters are all instantly impressed with the system and it allows them to get up and running very quickly. It also helps us with decision making at board level; identifying our top performers as well as areas for improvement.” – Steve, Managing Director